Refunds and Cancellation Policy

Last updated: 23rd July 2026

Please read this before booking a ticket or exhibitor spot with Mumma Connections.

1. Tickets are non-refundable

All event tickets are non-refundable and cannot be cancelled once purchased, including if you simply change your mind, are unwell, or can no longer attend for any other reason.

This is standard for ticketed events: bookings for a specific date and time are exempt from the usual 14-day "cooling off" cancellation right that applies to most online purchases, under the Consumer Contracts Regulations.

2. Business Showcase spots are non-refundable

The £50 Business Showcase booking fee is non-refundable once booked. If you can no longer attend, please let us know as early as possible so we can offer the spot to someone else — we're not able to offer a refund or credit for late cancellation.

3. Can't make it? You can transfer your ticket

If you're no longer able to attend, you're welcome to transfer your ticket to someone else free of charge — just email us with the new attendee's name in advance of the event.

4. If we cancel or reschedule

If Mumma Connections needs to cancel or reschedule an event (for example, due to a venue issue or low numbers), you'll be offered a full refund or a place at the rescheduled date — whichever you prefer. This is the one situation in which a refund applies.

5. How refunds are paid

Where a refund is due under section 4, it will be paid back to the original payment method via Stripe within 10 working days.

6. Questions

If you have any questions about a booking before you buy, email us at hello@mummaconnections.com and we're happy to help.